Shipping policy

Shipping Policy – DUROSPARE

Last Updated: 29-10-2026

At DUROSPARE, we are committed to delivering quality electric vehicle spare parts and accessories safely, quickly, and reliably. We understand how important timely delivery is, especially when you need replacement parts to keep your vehicle running smoothly.

Please review our shipping policy to understand how we process, ship, and deliver orders placed through our official website, https://durospare.com.

1. Shipping Methods

We currently offer shipping services across India, subject to courier availability and delivery serviceability.

Our available shipping methods may include:

Standard Shipping: Reliable delivery through our trusted courier and logistics partners.
Express Shipping: Faster delivery for selected products and serviceable locations, where available.
Prepaid Orders Only: All orders must be paid for in advance using the secure payment options available at checkout.

Important: Cash on Delivery (COD) is not available on DUROSPARE. Customers must complete payment online before their orders can be processed.

Shipping availability and delivery options may vary depending on your location, product weight, package dimensions, and courier serviceability.

2. Order Processing Time

We aim to process and dispatch orders as quickly as possible.

Standard Order Processing Time: [1 BUSINESS DAY]

Orders are processed during our business working days, excluding Sundays and applicable public holidays.

Orders placed after [ORDER CUT-OFF TIME] may be processed on the next business day.

During festivals, promotional sales, high-demand periods, or unforeseen circumstances, processing may take slightly longer.

Once your order has been dispatched, you will receive shipping confirmation and tracking details where available.

3. Estimated Delivery Timeframes

We aim to deliver orders within the following estimated timelines:

Shipping Method	Estimated Delivery
Standard Shipping	[5–7 BUSINESS DAYS]
Express Shipping (if available)	[2–4 BUSINESS DAYS]
Remote or Less Accessible Locations	[7–10 BUSINESS DAYS]

Important: Delivery estimates generally begin after dispatch, not from the date the order is placed.

Delivery times may vary depending on your PIN code, courier availability, weather conditions, local restrictions, and other circumstances beyond our reasonable control.

We strive to deliver within the estimated timeframe, but delivery dates are not guaranteed unless expressly confirmed.

4. Shipping Charges

At DUROSPARE, we believe in transparent and affordable shipping.

Standard Shipping Charges: [FREE]

Express Shipping Charges: [CHARGES IF APPLICABLE]

Any applicable shipping or handling charges will be displayed at checkout before payment.

Additional delivery charges may apply to certain remote locations, oversized products, or special delivery services, where applicable and disclosed before the order is confirmed.

We do not add undisclosed shipping fees after checkout.

5. Payment Policy

DUROSPARE currently accepts prepaid orders only.

Customers can complete their purchases using the online payment methods available at checkout, which may include UPI, debit cards, credit cards, net banking, or other supported digital payment options.

Full payment must be completed before an order is processed.
Orders with unsuccessful or pending payments may remain unconfirmed until payment is verified.
Cash on Delivery (COD) is not supported.
We do not request customers to share their UPI PIN, OTP, CVV, or banking passwords.

All payments are processed through the payment services integrated with our online store.

6. Order Tracking

Once your order is dispatched, we will provide tracking information through the contact details supplied during checkout, where supported by our logistics partners.

Tracking information may include:

Courier company name
Tracking or AWB number
Shipment status
Estimated delivery date
Tracking link, where available

Tracking information may take approximately [24–48 HOURS] after dispatch to become active.

If you have not received tracking details within [2 BUSINESS DAYS] after dispatch, please contact our customer support team.

7. Delivery Delays

Although we work to ensure timely deliveries, occasional delays may occur due to:

Extreme weather conditions or natural disasters
Courier network disruptions
Festivals, holidays, or high shipment volumes
Incorrect or incomplete delivery addresses
Remote or restricted delivery locations
Transportation or operational difficulties
Government restrictions or other unforeseen events

If your order is delayed beyond the estimated delivery timeframe, please contact us with your order number.

We will coordinate with the shipping partner to investigate the delay and provide available updates.

If an order cannot be delivered, we will review the available resolution options, including redelivery, cancellation, replacement, or refund, as appropriate and in accordance with applicable law.

8. Incorrect or Incomplete Shipping Address

Customers are responsible for providing accurate and complete delivery details at checkout.

Please ensure that your shipping address includes:

Full name
Complete house, building, and street address
Area and city
State and correct PIN code
Active mobile number
Nearby landmark, if necessary

If you notice an error in your shipping details, contact us immediately.

We will try to update your address before dispatch. However, address changes cannot be guaranteed once an order has been handed over to the courier partner.

9. Failed Delivery Attempts and Return to Origin (RTO)

If a courier partner is unable to deliver an order due to an incorrect address, unsuccessful delivery attempts, customer unavailability, or refusal to accept delivery, the shipment may be returned to us.

Once the package is returned, we will review the situation and contact you regarding available options.

Where permitted by applicable law, additional shipping charges may apply to a requested redelivery if the original delivery failed due to incorrect customer-provided information.

Any applicable charges will be communicated before redelivery is arranged.

Refunds, where applicable, will be handled in accordance with our Refund and Return Policy and applicable consumer protection laws.

10. Damaged, Missing, or Incorrect Products

We take care to package our products securely before dispatch.

If your order arrives damaged, incomplete, or contains an incorrect product, please contact us within [48 HOURS] of delivery whenever reasonably possible.

Please provide:

Order number
Photographs of the outer packaging
Photographs of the received product
A brief description of the issue
Unboxing video, if available

Our team will review your complaint and assist with an appropriate resolution, which may include a replacement, return, or refund.

Please note: The suggested 48-hour reporting period helps us investigate shipping issues quickly. It does not limit any rights or remedies available under applicable Indian consumer protection laws.

11. International Shipping

Currently, DUROSPARE offers shipping within India only.

International Shipping: [NOT AVAILABLE / AVAILABLE IN SELECTED COUNTRIES]

If international shipping becomes available, delivery timelines, shipping charges, customs duties, taxes, and import requirements will be communicated as applicable.

Customers should confirm international shipping availability with our support team before placing an order intended for delivery outside India.

12. Order Cancellation Before Dispatch

If you wish to cancel your order, please contact our customer support team as soon as possible.

Orders that have not yet been dispatched may be eligible for cancellation.

Once an order has been shipped, cancellation or return options will depend on the shipment status, our applicable return and refund terms, and consumer protection requirements.

For prepaid orders, eligible refunds will be processed according to our Refund and Return Policy.

13. Contact Us

For shipping inquiries, tracking assistance, delivery delays, or other order-related concerns, please contact:

Store Name: DUROSPARE
Legal Business Name: Guru Harkrishan Enterprises
Website: https://durospare.com
Email: durospare@gmail.com
Customer Support: +91 7291901867
Business Address: WZ 283/315, Vishnu Garden, New Delhi – 110018, India